Shipping Information

Shipping from the USA:

Shipping from the US takes 10-14 working days via USPS Priority Mail. Once the items reach Malaysia, they will be subject to inspection by the Royal Malaysian Customs - a government body responsible for regulating the importation of goods into the country. The custom clearance process usually takes 1 week, but can stretch to even 2 weeks depending on their workload. As a law abiding entity, we adhere to all customs rules and regulations and our packages are subject to the usual customs processes placed. The impact on the delivery time is that there will be an additional 1-2 weeks that customs takes to process clearance for our packages.

Arrival of items from Europe:

Items purchased through our European preorder are usually hand-carried back to Malaysia. Each month, flight dates are different and subject to the schedule of our designated buyer. We will inform you of this information when it becomes available.

Domestic Shipping from The Chic Sac to you:

All domestic shipping is done via Poslaju. Poslajus' charges are usually incorporated in the prices you pay unless otherwise stated. Insurance is available at additional costs. (Please note that we cannot be responsible for loss or damage if insurance is not purchased.)

Poslaju takes 1 working day to ship to Peninsular Malaysia & 1-2 working days to ship to East Malaysia. We ship twice weekly, usually Mondays and Thurs, subject to change based on our weekly schedule.

Oct 2010: Information Update on Shipping & Self Collection

The Chic Sac has been operating strictly on a 'shipping only' basis since it's onset in 2006. Very rarely and on a case-by-case basis, some customers have been allowed to pay in full and then self collect. We have not been providing any discount for self collection simply because self collection takes more time to arrange, co-ordinate, & a one hour window time is set aside especially to accommodate each self collection.

Shipping on the other hand is done in bulk twice weekly and within the same time frame of an hour is completed for many packages at one go. It is therefore more cost effective for us to ship all packages rather than consider requests for self collection. While some blogshops charge fees for self collection, we simply consider shipping complimentary and so if self collection is requested and approved, the price of goods remain the same. This policy will continue to remain status-quo & no exceptions will be given moving forward on the cost of the goods. We really appreciate your understanding.

Self collection is also subject to approval by us. Approval is based on our schedule at any one time. On occasion, our schedule does not permit us to be at a certain location and allocate 30mins to an hour to wait for self collection. As such, when we are not able to, we will politely decline and inform accordingly. Rest assured we always try our best to accommodate reasonable buyers whenever we can.

Self collection must also be at our convenience at a location specified by us. The location is usually our 'base' where all our items are located. This just makes it simpler as we do not wish to transport the items here and there or carry it with us to avoid any accidents or damage to the items. In some cases, if we will not be at our base, then we may suggest an alternative base for collection. Our base is usually residential. We do not do meet ups in commercial locations like malls, shops, by the side of the road, petrol stations, bus stops, restaurants and so on. The reason again is related to time & other related costs incurred, including the safety of your item.

Self collection also incurs other costs like phone calls and several sms-es to arrange time, location, date and give directions. As such, to avoid unnecessary added expenditure, we will email directions and also use google map to help you locate our base. We also provide very in depth complete directions from wherever you are coming from if needed. If you are still unclear about the location or generally do not have very good sense of direction and the location is very foreign/unfamiliar to you, we strongly insist on shipping.We will ONLY approve self collection if buyers are willing to come to residential locations (usually our base), is familiar with the location and are willing to come at a time and date convenient to us. If buyers are not able or willing to do so, we will ship all items as shipping is our default method of delivery. It is fast, reliable and can be insured. We have been shipping using the same method for nearly 4 years and it has proved to be extremely reliable and safe :)

We will blacklist buyers if they cancel at the last minute or make unreasonable changes which we deem to be inconsiderate or simply inappropriate, and ship the items instead.Our time is very limited and we prefer to use it to serve those who are genuine, honest, considerate and understanding.

Thank you very much for reading!